Microsoft Dynamics CRM 3.0 - Features

Microsoft Dynamics CRM launches a new era for Customer Relationship Management applications, bringing flexible solutions to companies of all sizes.

Sales Management

Investing in Microsoft Dynamics CRM provides rapid return on investment in the number of qualified sales leads and opportunities, coordination of sales activities and a more intelligent sales force aware of customer needs and history. Functionality includes:

• Opportunity Management
• Sales process management
• Pipeline optimization
• Quotes
• Order management
• Sales force management
• Sales literature
• Direct Email

Customer Service

Enable your team to respond quickly to service issues, route service requests to the appropriate resource, schedule and dispatch service resources in a timely and organized manor and help your customers get the information they need. Functionality includes:

• Case Management
• Complete 360 degree view of customer information
• Automated routing and queuing
• Auto-response Email
• Email management
• Service scheduling
• Searchable knowledge base
• Service contracts

Marketing Management

Focus marketing efforts and execute smarter campaigns by having a single, readily accessible location containing important customer data. Microsoft Dynamics CRM allows users to better understand what customers are telling them, create strategies targeting a specific audience and follow up appropriately. Functionality includes:

• Campaign Management
• Marketing list management
• List segmentation
• Campaign execution
• Marketing reporting (track marketing information from response through the sales cycle)

--

Please contact bferraro@bspny.com for pricing information on the latest version of Microsoft Dynamics CRM 3.0.